CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

1.If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.

2.Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and other applicable legislation regarding the sale and delivery of the purchased product.

3.Shipping fees, which constitute product dispatch costs, shall be paid by the buyers.

4.Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5.The purchased product must be delivered complete, in accordance with the qualifications specified in the order, and together with documents such as warranty certificates and user manuals, if any.

6.If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total amount must also be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

7.If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ceases.

SHOPPING MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

8.After the product is delivered, if it is determined that the credit card used by the buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9.If force majeure events that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels it, the product amount will be returned to the bank within 14 days from this cancellation, but it is possible that the bank may transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10.The Buyer shall inspect the goods/services subject to the contract before receiving them; dented, broken, torn packaging, etc., damaged and defective goods/services shall not be received from the cargo company. The received goods/services shall be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The Invoice must also be returned along with the product.

RIGHT OF WITHDRAWAL:

11.The BUYER may exercise the right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any reason, within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/organization at the indicated address, provided that notification is made to the SELLER through the contact information below.

12.SELLER'S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:

COMPANY

NAME/TITLE: PRESTİJ INTELLECTUAL PROPERTY CONSULTANCY and FOREIGN TRADE LIMITED COMPANY

ADDRESS: Gazi Mustafa Kemal Blvd. No:65/D, Demirtepe, Çankaya, Ankara, Turkiye

EMAIL: [email protected]

TEL: +90 312 232 32 64

DURATION OF THE RIGHT OF WITHDRAWAL:

13.If the item purchased by the Buyer is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the execution of the service has started with the approval of the consumer before the expiry of the right of withdrawal period.

14.Expenses arising from the use of the right of withdrawal belong to the SELLER.

15.To exercise the right of withdrawal, written notification must be given to the SELLER by registered mail, fax, or email within the 14 (fourteen) day period, and the product must be unused within the framework of the provisions of "Products for Which the Right of Withdrawal Cannot Be Exercised" arranged in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16.The invoice of the product delivered to the 3rd person or to the BUYER (If the invoice of the product requested to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)

17.The return form and the box, packaging, and standard accessories, if any, of the products to be returned must be delivered complete and undamaged.

RETURN CONDITIONS:

18.The SELLER is obliged to refund the total amount and return the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the receipt of the withdrawal notification, and to take back the goods within a 20-day period.

19.If there is a decrease in the value of the goods or if the return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate for the damages of the SELLER in proportion to their fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.

20.If the campaign limit amount organized by the SELLER is fallen below due to the exercise of the right of withdrawal, the discount amount utilized within the scope of the campaign shall be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

21.In accordance with the Regulation, returns are not possible if the packaging has been opened by the BUYER for goods prepared in line with the BUYER's request or explicitly personal needs and which are not suitable for return. In addition, it is not possible pursuant to the Regulation to exercise the right of withdrawal regarding services whose performance has begun with the consent of the consumer before the expiration of the right of withdrawal period.

DEFAULT STATUS AND LEGAL CONSEQUENCES

22.In the event that the BUYER falls into default when making payment transactions by credit card, the BUYER accepts, declares, and undertakes that they will pay interest within the framework of the credit card agreement between the cardholder bank and themselves and be responsible to the bank. In this case, the relevant bank may apply for legal remedies; demand the costs and attorney fees incurred from the BUYER, and under all circumstances, if the BUYER falls into default due to their debt, the BUYER accepts that they will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

23.You can pay to the account of PRESTİJ INTELLECTUAL PROPERTY CONSULTANCY and FOREIGN TRADE LIMITED COMPANY by Bank Transfer or EFT (Electronic Funds Transfer) to Kuveyt Türk Bank, Demirepe Branch, account number 96520092-1, IBAN number TR370020500009652009200001 (TL).

24.Through our website with your credit cards, you can benefit from online single payments or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.