Payment and Delivery

1) Credit Card Payments via Our Website

You can benefit from single full payment or up to 9-installment options available for all types of credit cards. For online payments, the total amount will be charged to your credit card upon completing your order. In case of order cancellations due to potential order cancellation or stock issues, the refund will be processed back to your credit card within 3 business days. PayTR is used as the payment infrastructure.

2) Payment via Bank Transfer or EFT (Electronic Funds Transfer)

You can make payments to Kuveyt Türk Bank, Demirtepe Branch, Account No: 96520092, IBAN No: TR370020500009652009200001 (TRY) under the name PRESTİJ FİKRİ SINAİ HAKLAR DAN. VE DIŞ TİC. LTD. ŞTİ.

3) Refund of Order Amount

In the event that your orders are cancelled due to possible reasons, PRESTİJ FİKRİ SINAİ HAKLAR DAN. VE DIŞ TİC. LTD. ŞTİ. will refund the product price to your bank account and/or credit card within three business days. However, you must provide your bank account details and/or credit card information accurately and completely to our company's financial officers.

4) Delivery

We make every effort to ship the products you ordered on the same day. For products that require procurement time, the shipping/delivery period is 3 business days as specified in the product details. In case of a delayed delivery, you will be informed.

In order for the product delivery to be carried out smoothly, please provide your current daily location address as the delivery address.

Your requests will be processed based on the delivery type you selected at the end of the order. Products will be shipped from our Ankara-based company via MNG Cargo. Once your orders are approved, they will be handed over to the shipping company within 2 (two) business days at the latest.

You can consult our customer representative regarding different delivery terms. Furthermore, cargo deliveries are valid only within Turkey.

5) Payment Tracking

If the system in question fails to complete the transaction due to any issue, our visitor is notified of this situation on the payment result page.

In case of any error at the specified address, contact is established with the orderer regarding the undelivered order.

The validity of the email address provided by our visitor is confirmed via an automated email sent immediately after the order is submitted.

Regarding the completion of the delivery, we hold responsibility towards the bank whose credit card system we use, as well as towards the customer.

6) Order Cancellation / Return

For cancellation and return procedures of orders you have placed or orders currently in the preparation stage, you can carry out the transaction by contacting our customer service.

For products delivered to you that you wish to cancel/return for any reason, you must inform our customer service and send the products back to us free of charge using our Aras Cargo agreement code.

PRESTİJ INTELLECTUAL PROPERTY CONSULTANCY and FOREIGN TRADE LIMITED COMPANY

Kuveyt Türk          TR 37 0020 5000 0965 2009 2000 01

Enpara Bank A.Ş   TR51 0015 7000 0000 0117 9649 74

Akbank          TR 39 0004 6001 1288 8000 1635 88

Please note!

Please open and inspect packages that you suspect were damaged during shipment in the presence of the delivery courier. If you believe there is any damage to the product, do not accept the product and ask the courier official to issue a damage assessment report.

Once the product is received, the shipping company is deemed to have fully fulfilled its duty.

If the product is damaged: Please send the damage report you prepared to [email protected] as soon as possible.

Once you complete these steps, we will initiate work on your package and ensure the delivery is repeated as soon as possible.

Briefly explaining in this email why you wish to return the product will assist us in our ongoing efforts regarding the product.