*Devices purchased from our store are covered by a 2-year warranty, and batteries are covered by a 6-month warranty under Roborge.com and its manufacturer.

*Returns of products that have been opened, used, damaged, etc., are not accepted.

*You can return the product you purchased in the condition you received it, without damaging or destroying the packaging, and without using the product, within thirty (30) days from the delivery date.  After this period, return requests and whether returned items submitted to shipping will be accepted are at the discretion of Roborge.com.

*No shipping fee will be charged for return and exchange procedures resulting from issues originating from our company.

*In return and exchange procedures resulting from customer-related issues, if a promotional/free shipping fee was gifted, this shipping amount (89.9 TL) will be deducted from the refund total.

*If the customer returns the product or cancels the purchase, the product price will be refunded within ten (10) business days at the latest from the moment the returned product reaches us.

*For returns of orders placed with the cash-on-delivery option, the cash-on-delivery service fee will be deducted from the total purchase amount.

*In case of a partial return, if the price of the products kept by the customer exceeds the free shipping campaign threshold, no shipping fee deduction will be applied. If it does not exceed the threshold, the shipping fee will be deducted.

You can return the item(s) you wish to return by packaging them securely with their invoice to prevent damage via 

Aras Kargo Agreement Code: 220 825 455 1327 to our address.

Return Details
 

*The customer is obliged to return the product in the condition it was delivered to them, and in case of use, to compensate for the loss in the commercial value of the product due to use.

*If our company detects any opening, degradation, breakage, damage, tearing, usage, etc. in the product or its packaging, or if the product cannot be returned in the state it was delivered to the customer, the product will not be accepted for return and no refund will be issued.

*Wire transfer refunds will be made within 3 business days, and credit card refunds within 3-7 business days. The seller is not responsible for delays caused by banks.

*Your bank may not reflect credit card refunds to your account on the same day. In this case, you should contact your bank's credit card customer service.

*If a refund is made due to order cancellation, damage, unavailable products, or exchange requests, or if the product turns out to be defective for any reason, no fee deductions will be applied to our customers.

*Customers who paid a shipping fee during their purchase will not have any shipping fee deducted from their returns.

*Refunds are processed using the same payment method used by the customer. For example, if a customer paid via wire transfer, the refund will be made via wire transfer. For customers who paid via credit card on the site, refunds will be issued back to their credit card. 

*Please open and inspect packages you suspect were damaged during transit in the presence of the delivery courier. If there is any damage to the product, do not accept the package and request a formal damage report (tutanak) from the courier. Please remember that accepting the package implies that the courier company has fulfilled its duty completely.

*For return and refund requests, please reach out via the contact form, customer support, or directly by email. Requests posted as public social media comments will not be processed.