Roborge Technical Service and Maintenance Services

Our technical service holds the Service Competence Certificate issued by the Turkish Standards Institute.

Robot vacuums have become an indispensable part of modern life thanks to their high efficiency in home cleaning. At Roborge, we offer comprehensive technical service and maintenance to ensure you get the most out of robot vacuum technology. We provide all the support necessary to keep your device running at high performance and ensure its longevity.

Commonly Encountered Faults and Our Solutions

Regular maintenance and repair are critical for ensuring the longevity and high-performance operation of robot vacuums. Here are the most common issues users encounter and the solutions we offer as the Roborge technical service team:

 

• Battery Faults and Replacement: For issues such as failure to charge or rapid battery depletion, we perform battery tests and provide battery replacement with a new one if necessary. Battery issues are among the most common malfunctions in robot vacuums. Batteries wear out over time as robot vacuums are used. As Roborge, we repair battery-related faults in your robot vacuum as quickly as possible.
• Fan and Motor Faults: Performance loss may occur over time in mechanical parts such as fans and motors. These fans, which are of similar types across most brands, can fail over time due to dirt, heat, oxidation, etc. As Roborge, we perform fan maintenance and provide replacement if necessary to boost your robot vacuum's cleaning power.
• Sensor Faults and Calibration: Navigation, bin-full errors, and obstacle detection issues are frequent problems encountered over time in robot vacuums. The root cause of these errors is malfunctions occurring in the respective sensors. At Roborge Robot Vacuum Technical Service, by detecting faulty sensors, cleaning them, or providing replacement and calibration when necessary, we ensure the resolution of sensor-related faults in your device.
• LDS Motor Faults: In case laser-based mapping and navigation systems fail to operate, we repair or replace LDS motors to increase your device's mapping accuracy. As Roborge, we ensure your device works like day one with original and brand-new technical parts.
• Wheel Faults: Contamination, electronic circuit damage, or wear on the front and side wheels providing motion and direction control can affect proper operation. Wheel maintenance and replacement procedures when deemed necessary are carried out at Roborge Robot Vacuum Technical Service.
• Mop System Faults: For devices equipped with a mop system, necessary repair and spare part support are provided in case the mop function fails or malfunctions.

Brand and Model Specific Technical Service Services

As Roborge, we offer tailored technical support services for popular robot vacuum brands such as Roborock, Xiaomi, Viomi, Dreame, Anker Eufy, and Roidmi, along with many different models. We provide solutions for common faults specific to each brand, extending the lifespan of your devices with original spare parts and accessories.

 

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Roborock Robot Vacuum Technical Service

Roborock robot vacuums stand out with their superior cleaning performance and long-lasting batteries. Services we offer for all Roborock models including Roborock (S50), (S55), (S5 Max), (S6), (S6 Pure), (S6 MaxV), (S7), (S7 MaxV), (S8), (Q7 Max):

• Battery Replacement and Charging Issues
• LDS and LDS Motor Faults
• Fan and Main Brush Faults
• Sensor Calibration and Maintenance
• Wheel and Mop System Faults
• Charging Dock Issues

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Xiaomi Robot Vacuum Technical Service

Xiaomi robot vacuums are known for their powerful cleaning capacity and smart mapping features. We provide services for all Xiaomi models such as Xiaomi Vacuum Mop Mijia 1C, Vacuum Global, Mop Pro 2+ 3D, Vacuum Mop Pro, and 2 in 1 Essential. Common faults we frequently encounter in Xiaomi robot vacuums:

• Fan, Motherboard, and LDS Motor Faults
• Battery Issues and Replacement
• Sensor and Obstacle Detection Issues
• Mapping Updates and Calibration

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Viomi Robot Vacuum Technical Service

Viomi robot vacuums are especially known for their smart mapping and obstacle detection systems. Tailored services we offer for Viomi SE, V2, V3, S9, and other Viomi models:

• Battery Faults and Replacement
• LDS Motor and Sensor Calibrations
• Fan and Wheel Faults
• Main Brush and Mop System Maintenance

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Dreame Robot Vacuum Technical Service

Dreame robot vacuums are known for their precise cleaning features and powerful batteries. Technical service features we offer for Dreame D9, F9, and other Dreame models:

• Battery and Charging Dock Issues
• Fan, Motor, and Sensor Faults
• Wheel and Mop System Repair

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Anker Eufy Robot Vacuum Technical Service

Anker Eufy robot vacuums stand out with quiet operation and powerful cleaning features. Services we offer for Eufy devices:

• Quiet Operation Mechanism Maintenance
• Fan and Motor Performance Enhancement
• Battery and Charging Issues

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Roidmi Robot Vacuum Technical Service

Roidmi robot vacuums are known for their high suction power and long battery life. Tailored services we offer for Roidmi Eve and Eve Plus models:

• Battery Performance and Replacement
• Motor Maintenance for Suction Power Boost

Sensor and Obstacle Detection Calibration

Roborge WhatsApp Support Line

For technical support and maintenance requests regarding your household's precious robot vacuum, our Roborge WhatsApp support line is always by your side. With our expert technical team, you can get solution-oriented support regarding the issues you experience. You can schedule an appointment for your device's maintenance and repair by calling our call center or creating a service ticket via WhatsApp.

No matter where you are in Turkey, you can send your device to our technical service using a free shipping code to receive service.

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You can send your devices Free of Charge to our store to receive technical support and take advantage of our authorized service.



As a company that has never victimized a single customer regarding our devices sold all across Turkey, our biggest goal is to assist with the same level of satisfaction for out-of-warranty products across Turkey. By closely following current technology, we resolve your devices' faults with the fastest, most effective solutions and the most reasonable prices.



Our service operations closely follow robot vacuum technology thanks to our employees who undergo continuous training. Almost every brand and model of device is available within the Roborge store. In this way, we strive to keep customer satisfaction at the highest level with our personnel who have the opportunity to know hardware features such as working principles and technical specifications of many devices.



In addition to potential accidents and hardware malfunctions, routine daily, weekly, and monthly maintenance of our devices is very important. After every cleaning session, the dust bin must be emptied and the HEPA filter must be cleared of dust. Main brush cleaning should be performed weekly or at intervals depending on usage. Thanks to this process, besides achieving more effective cleaning, you will also extend the service life of your main brush. The device's sensors should be cleaned once a week. Debris wrapped around the brushes and wheels must be removed. Spare parts that have reached the end of their lifespan should be replaced with new ones.



Thanks to the Roborge WhatsApp support service, you can receive solution-oriented information from our expert technical personnel regarding any technical faults you experience. You can quickly and easily create your service record for maintenance and repair procedures regarding your robot vacuums.

Expert Roborge support is by your side for all technical services you need regarding maintenance, repair, accessories, and spare part care products. You can schedule an appointment for technical service support by calling our call center or creating a service record via WhatsApp.


 

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